Last Updated: February 7, 2026
National Disaster Response (“NDR,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request services, communicate with us, or interact with our marketing and messaging systems.
This policy is intended to meet requirements under applicable U.S. privacy laws, including state consumer privacy laws (such as California, Colorado, Connecticut, Utah, Virginia, and others), to the extent they apply to our business and processing activities.
1) Scope
This policy applies to personal information processed by NDR in connection with:
- Our websites and online forms
- Service inquiries and scheduling
- Phone calls and SMS/text messaging
- Marketing and analytics (including pixels and measurement tools)
2) Personal Information We Collect
We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from service providers/partners.
A. Information you provide to us
Examples include:
- Identifiers & contact info: name, phone number, email, address
- Service details: property details, damage description, preferred appointment times, photos/videos you send us
- Communications: messages you send, form submissions, chat content (if enabled)
- Billing/transactional details: invoice-related information and payment status (payment card details are typically collected directly by third-party payment processors, if used)
B. Information collected automatically (website/app activity)
When you visit our site, we (and our analytics/pixel providers) may automatically collect:
- Device & network data: IP address, browser type, device identifiers, operating system
- Usage data: pages viewed, clicks, referring pages, time on site, form interactions
- Approximate location: inferred from IP address
This collection often uses cookies, pixels, and similar technologies.
C. Information from third parties/service providers
We may receive information from:
- Analytics and measurement tools (e.g., Google Analytics)
- Marketing and communications platforms (e.g., GoHighLevel for CRM, SMS, and call features)
3) How We Use Personal Information
We use personal information to:
- Provide and manage our services (intake, scheduling, dispatch updates, job coordination)
- Communicate with you by phone, email, and SMS (including confirmations and service updates)
- Improve our website, services, and customer experience
- Measure and understand marketing performance (analytics, attribution, conversion measurement)
- Prevent fraud, secure systems, and enforce our policies
- Comply with legal obligations and resolve disputes
4) Phone Numbers and SMS Privacy (No Sale / No Sharing of Phone Numbers)
We treat phone numbers and contact details as sensitive operational information.
We do not sell, rent, license, or trade your phone number.
We do not share your phone number with third parties for their own marketing or advertising purposes.
We use phone numbers only to:
- Respond to your inquiry and provide requested services
- Send service-related SMS and calls you have opted in to receive (scheduling, confirmations, dispatch/status updates, documentation, invoices/payment links, and follow-ups)
- Maintain records for customer service, quality, and compliance
We may disclose phone numbers only to our service providers that help us communicate with you (such as our phone/SMS platform providers) and only so they can perform services on our behalf, under contractual confidentiality and security obligations.
5) Cookies, Pixels, and Analytics
We use cookies and similar technologies for:
- Site functionality
- Performance and analytics (e.g., Google Analytics)
- Marketing measurement and attribution (e.g., Meta Pixel / Meta analytics tools)
These tools may set cookies or collect information about your device and browsing activity. You can control cookies through your browser settings and, where available, on-site consent/choice tools.
Global Privacy Control (GPC) / Universal Opt-Out Signals
Where required, we honor recognized opt-out preference signals (such as Global Privacy Control) as an opt-out of certain data uses like targeted advertising and related sharing.
6) SMS/Text Messaging and Calls (GoHighLevel)
If you provide your phone number and opt in, NDR may send SMS messages for:
- Request confirmation, scheduling, appointment reminders
- Dispatch/ETA updates, service status updates
- Documentation coordination and follow-up communications
Opt-out: Reply STOP to unsubscribe. Reply HELP for help. Message and data rates may apply. Message frequency varies.
Calls: We may place and receive calls for customer service, scheduling, and service coordination. Where permitted by law, calls may be monitored or recorded with appropriate notice.
7) How We Disclose Personal Information
A. No sale of personal information
We do not sell personal information for money.
B. No sharing of phone numbers for marketing
As stated above, we do not share phone numbers with third parties for their own marketing.
C. Service providers and required disclosures
We may disclose personal information to:
- Service providers/processors that perform services for us (CRM, hosting, analytics, communications, customer support tools)
- Advertising/measurement partners for attribution and performance measurement (for example, pixel-based conversion measurement)
- Legal/compliance recipients (to comply with law, enforce terms, protect rights, prevent fraud)
Some state laws define “sale” or “sharing” broadly to include certain disclosures for targeted advertising or cross-context behavioral advertising. If we engage in those activities through pixels or similar tools, we provide opt-out rights described below.
8) Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records, resolve disputes, and comply with legal obligations. Retention periods vary based on the type of data and why we collected it.
9) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
10) Your Privacy Rights (U.S. States)
Depending on where you live and applicable law, you may have the right to:
- Access / know what personal information we collected
- Delete personal information (subject to exceptions)
- Correct inaccurate personal information
- Data portability (receive a copy in a usable format)
- Opt out of targeted advertising and certain data sharing that may be considered a “sale” or “sharing” under state law
- Limit use/disclosure of sensitive personal information (where applicable)
- Non-discrimination for exercising privacy rights
Submitting a rights request
Send your request to:
- Email:
contact@callndrnow.com - Mail: National Disaster Response, 560 S. 1325 W., Orem, UT 84058 USA
To protect your information, we may verify your identity before fulfilling requests. If you use an authorized agent, we may require proof of authorization and identity verification.
Appeals (where required)
If we deny your request, you may appeal by contacting us using the methods above and stating you are submitting an appeal.
11) “Do Not Sell or Share” and Targeted Advertising Opt-Out
If you are entitled to opt out of “sale,” “sharing,” or targeted advertising under applicable law, you can submit an opt-out request using the contact methods above.
Recommended: Add a website footer link labeled “Do Not Sell or Share My Personal Information” and/or “Privacy Choices” that routes to your opt-out instructions or preference center.
12) Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided us personal information, contact us and we will take appropriate steps to delete it.
13) Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices. Please review the privacy policies of those third parties.
14) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last Updated” date above.
15) Contact Us
Questions or requests:
- Email:
contact@callndrnow.com - Mail: National Disaster Response, 560 S. 1325 W., Orem, UT 84058 USA